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Airports Council Worldwide (ACI World) has as soon as once more revealed the perfect airports by means of Airport Service High quality (ASQ), displaying the top of buyer expertise on a world scale.
Based mostly on this report, the airways which have soared to the highest when it comes to buyer expertise are as follows:
- Casablanca Mohammed V Worldwide Airport
- Sultan Hasanuddin Worldwide Airport
- Yogyakarta Worldwide Airport
- Izmir Adnan Menderes Airport
- Aeroporto di Roma-Fiumicino
- Guayaquil Worldwide Airport
- Salalah Airport
- Greenville-Spartanburg Worldwide Airport
- Gerald R. Ford Worldwide Airport
On this regard, ACI World Director Basic Luis Felipe de Oliveira expressed nice satisfaction as he unveiled the monumental success of the ASQ program in 2023, with a file participation of over 400 airports worldwide, VisaGuide.World experiences.
He stated a heartfelt thanks goes out to the valued company who generously gave their time to supply suggestions, with practically 600,000 surveys contributing to this system’s success.
From the massive pool of suggestions collected, a complete of 170 ASQ Awards have been offered at 90 airports across the globe, celebrating excellence in numerous classes.
It’s encouraging to see a continued dedication to the shopper expertise at airports worldwide, as demonstrated once more by the ASQ Awards. Over the previous few years, many airports have utilized applied sciences like self-service and biometrics to enhance the passenger expertise throughout key airport touchpoints.
ACI World Honors 8 Premier Airports in Director Basic’s Checklist
ACI World has introduced the inclusion of eight excellent airports within the ACI World Director Basic’s Checklist of Excellence. This unique recognition is reserved for airports which have constantly excelled, profitable a number of ASQ awards over 5 years throughout the final decade.
Honorees embody:
- Shenzhen Baoan Worldwide Airport
- Chandigarh Airport
- Casablanca Mohammed V Worldwide Airport
- Muscat Worldwide Airport
- Cincinnati/Northern Kentucky Worldwide Airport
- Sultan Mahmud Badaruddin II Airport
- Sultan Hasanuddin Worldwide Airport
- Zagreb Worldwide Airport
From the East to the West, airports in Indonesia, Malaysia, Singapore, the Republic of Korea, China, India, Oman, the United Arab Emirates, and Jordan have excelled in offering best-in-class service to their clients.
Furthermore, the ACI ASQ program is the main authority in measuring and testing airport buyer expertise worldwide. With a broad scope of over 30 efficiency indicators, the surveys precisely assess essential points of the passenger journey.
ACI additionally performs a key position in selling a world air transport system characterised by security, effectivity, and environmental sustainability. As of January 2024, ACI proudly serves 757 members, representing a community of two,109 airports in 191 nations.
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